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Collect Form

Enhance user engagement with interactive forms using the Collect Form feature in Mark360.
Customize headers, questions, and footers effortlessly while securely storing user responses in variables.

Understanding "Collect Form"​

The Collect Form (or Ask Form) card enables you to send interactive forms within your chatbot, allowing users to input information seamlessly.
It includes customization options for Header, Question, Footer, Button, and Variable Storage, giving you full control over your form’s structure and behavior.

Collect Form Essentials​

Before setting up your Collect Form in Mark360, here’s what each field means 👇

Header Text​

Add an optional header to introduce or title your form.
This helps users understand the purpose of the form right away.

💬 Examples:

“Survey Form”
“Booking Form”
“Customer Feedback”

Setup Organization

📝 Tip: Keep your header short and relevant to your form’s topic.

Question Text​

This is where you define the main query or prompt for your users — the core of your form.

💬 Examples:

“What is your feedback?”
“Please enter your booking details.”
“Share your contact number to proceed.”

Setup Organization

📝 Tip: Use clear, action-oriented questions that make it easy for users to respond.

You can include a footer message for additional information or to add a closing note.
It’s a great way to thank users or provide follow-up instructions.

💬 Examples:

“Thank you for your response!”
“Your input helps us serve you better.”
“We appreciate your time!”

Setup Organization

Button Name​

Define the text that appears on your form submission button.
This is the call-to-action users will click after filling out the form.

💬 Examples:

“Submit”
“Send Response”
“Next”

Setup Organization

📝 Tip: Keep it simple and clear — one or two words work best.

WhatsApp Flow​

Select the WhatsApp Flow that you want to associate with this form.
A WhatsApp flow allows your chatbot to handle user responses automatically.

Setup Organization

💡 Example:
If your form collects booking details, link it with a Booking Confirmation Flow to automate the next step.

Response Storage Variable​

Store user responses in a variable for later use, such as personalization, analytics, or follow-up messages.
Variables help you maintain a smooth and dynamic chatbot experience.

Setup Organization

💻 Example Variable: {{variable.user_feedback}}

Variable Naming Rules:​

  • Must start with an alphabet (A–Z or a–z)
  • Can contain underscores (_)
  • No spaces or special characters allowed